What do you think makes a good leader?

Let's see, let's see.Princess Leia.Star Wars.What do you think makes a good leader?

To start with, you have to have a human side.In other words, it has to be someone with technical skills,In other words, it will be very difficult for you to be a good team leader if you are not capable of to contribute to your team in some way.

That doesn't mean you have to learn specific technical skills,but to be able to give guidance toward the solution.

That part is important, but for me, an important part of being a good leader is empathetic and understands what are the things that motivate your team, listen to them.

One of the first things I did when I arrived at Factorial was to to get to where I am now, it was having a team of 100 people.

I knew I couldn't talk to all 100, it was going to be very difficult.

But I asked to be seated randomly with 40 of them during the first week.

And when I did that, the feedback was devastating.

Of all the things that needed to be changed in terms of salaries,in terms of recognition, in terms of how the performance is executed,how promotions are run, and that also gives you a bit of an idea what your priorities and schedule should be.

It was very important to me that the team knew that the company's values were important for them as well, and also for evaluating them.

And I did something that seemed very silly, but I had the values of Factorial printed out.and hung them on the walls. In the performance review, which until at that time, only results were measured.

I began evaluating my entire team based on results and alignment with values.

Believe me, the impact was like, wow! It made people see that you don't have to be rewards you only for reaching your monthly goal or reaching your quarterly goal, but it is just as important that you get there.like how you get there.

If you achieve your goal by stepping on everyone around you That's not how we want to operate, at least not in this team.

If we had to choose three skills, listening would be one of them.

Communication is the other one.It's difficult to be a good leader without good communication skills, and then taking strategic decisions.

For me, those three skills are the three main skills that than to have a good leader.

Convey intensity, calmness,nervousness or chaos will cause your team to feel more or less pressure, whether it is more or less intense, more or less chaotic.

And you generate that, and you can even generate it nonverbally.

That point is also important to understand.Be able to convey the point that: the situation is under control,You must have demonstrated this before.

In other words, it will be difficult to relieve the pressure on the team.

If you have not demonstrated that you have the situation under control and know calibrate that point of intensity.

You can't skip it even if things are chaotic or you're in an intense moment, conveying that we are moving in the direction we had planned.

Planned, if we go. Not while the team is here.My first recommendation to anyone is: to your team don't lie to them, you have to tell them the truth and how you do it is important.

How you convey information is important.In other words, if things aren't working, you have to say that they aren't working,but we have a plan for that, and if we have one,what is that plan?

Convey calmness with that plan.Show that you have a path, a route, and that you are following it and that there is something in the end, that's what makes people stay.

Even more than stability itself. Because that is also stability.

That is, things that change over time if they change and have A sense of change is also stability.

Stability is not immobility.That point is important to me.

A leader is someone who is capable of generating that feeling of tranquility, of stability, if we can call it that, to their teams.

Another important quality in a leader is the ability to be available even if it's just for little bit, for their teams.

And there's one thing I implemented that was a suggestion from the Team Leads from Factorial's Account Management team, which takes place on the last Friday of every month.

There are three hours in my schedule that are free for you to block out.

So people from my team can block 20-minutes to talk about whatever they want.

They always fill up. It's an interesting detail.They're always full, but the topics are really varied.

As a leader, you are fortunate to have what I consider to be a responsibility, to be able to devote part of the time to help people in the organization feel special.

And that's engagement too.Spending 30 minutes with someone who is in the call center so he can tell you about his problems.

If the tool works, how are customers rating it?and what ideas you have for improvement.

You can't do it with everyone, because you don't have the time to do it.

But if you do it enough, you still have to devote time to it.

Ten hours a month or even less, let's say four or five hours a month of doing this, and you do it at different points in the organization,people feel special, and that feeling is contagious.

And that is also culture. And that also changes perceptions.